Industries

Education

Helping your institution to engage, onboard and safeguard students.

Customer Journeys

How our Education capabilities could help your institution.

Click a heading below to start a journey.

Initial Contact

Requesting a Prospectus

A student contacts a university to request a prospectus. The university captures some core information about the student, including circumstances, course type preferences, and subjects of interest. The prospectus is delivered, and the university requests consent to follow up - which the student agrees to.

Follow-up and Call Scheduling

Scheduling a Call

Some days later, the university follows up with the student to offer to schedule a call with the admissions team. A call is scheduled.

Offer Issuance and Acceptance

Issuing an Offer

Some weeks later, the university follows up with the student to issue an offer, detailing the offer conditions and inquiring about the student's interest. The student confirms their interest and acceptance of the offer via the UKAS process. The university also requests the student's UKAS details, to which the student consents and provides their UKAS reference.

Post-Application Follow-up

Post-Application Communication

In the following months, the university maintains contact with the student, providing support and encouragement. During exam time, the university wishes the student good luck and offers resources to manage exam stress. On Results Day, the university congratulates the student and offers continued support, including the option to schedule a call to discuss their application further.

Application Completion Process

Verification and Scheduling

After securing a place, students verify their identity and addresses. They also arrange funding schedules and pay deposits. Additionally, qualifications are checked, especially for international students.

Accommodation and Clubs

Housing and Social Integration

The university helps arrange student accommodation, whether in Halls of Residence or through private accommodations. Furthermore, students register their interests in clubs and societies, with reminders scheduled for events.

Application Finalization

Final Steps

Students complete their application process by ensuring all necessary steps are finalized. This includes verifying personal details, arranging finances, and confirming accommodation arrangements.

Proactive Student Support

Data-Driven Identification

The university uses various data sources to proactively identify students who may need support or safeguarding. This includes monitoring student activity such as signing into their University account and attending lectures or seminars.

Alert and Communication

Student Outreach

When a student is identified as needing support, an alert is triggered to notify university support staff. A message is then sent to the student, checking in on their well-being and offering a conversation to discuss any issues they may be facing.

Emergency Protocol

Response Procedure

If there is no response from the student, emergency contacts are notified. Mobile number checks are conducted to determine activity and roaming status. Social media profiles are also reviewed, and attempts are made to contact the student via phone. Safeguarding visits to student accommodation may be arranged if necessary.

Mental Health Support

Care and Intervention

Upon receiving a response from the student, they may explain that they are experiencing mental health issues. A conversation is then scheduled between the student and the university. Together, they agree on an approach, which may include restarting the academic year, changing courses, rearranging accommodation, or implementing a support program.

Industries

Helping your Educational Institution

Engage, onboard and safeguard students efficiently.

Engagement & Tracking

The process involves engaging prospective students by capturing their core information, delivering prospectuses, obtaining consent for follow-up, scheduling calls, issuing offers, and providing support during exams and results day.

Automation & Verification

After securing a place, students need to verify their identity and addresses, arrange funding schedules, collect deposits, check qualifications, arrange student accommodation, and register interests in clubs and societies.

Data-Driven Safeguarding

The university actively uses data to identify students who may need support. It detects students who have not engaged with university accounts or attendance checks, triggers alerts to notify support staff, and attempts to contact students through various means. If students respond with issues like mental health concerns, the university schedules conversations and agrees on support approaches.