Conversations
Reach and engage your audiences by taking the conversation to where they already live.
We provide configurable Chat bots that can have conversations with your audiences across the most popular messaging platforms including WhatsApp, Facebook Messenger, Instagram and Telegram.
The use cases for 2 way conversations across these platforms go way beyond message delivery - we are enabling our customers to automate timely and personalised interactions at every step of their customer journeys.
TRUST & COMPLIANCE
Create trust and maintain compliance
By partnering with Datafon, a WhatsApp Business Solution Provider (BSP), your organisation will obtain the WhatsApp Business account needed to execute campaigns on the Meta platform. You can design your Templates and quickly get them approved by Meta.
Datafon's platform helps your organisation to maintain compliance with relevant legislation including GDPR. We make it easy to ensure that your audience provides their explicit consent to be contacted and manage the content that they opt-it for.
AUDIENCE ENGAGEMENT
Engage your audience and generate prospects
Enabling potential customers to initiate conversations effortlessly by placing click-to-chat link features on websites, social media and digital advertisements.
PROSPECT TARGETING
Target new prospects with incentives and calls to action
Engage customers by sending discount offers, seasonal promotions, product launch messages, announcements and more with call-to-action buttons to increase conversions.
INTERACTIVITY
Make it interactive and capture their attention
Include media and interactive buttons to create more engaging and interactive messages that are more likely to capture the attention of your audience.
CONVERSION PERCENTAGES
Increase the percentage of interactions that convert
Nudge, remind and assist your audience to continue or complete their interactions where they have gone dormant.
SECURE CONSENT
Secure consent
Request and capture consent for further activity in a way that is both easy for your audience to understand and that is auditable.
SAFEGUARDING
Safeguarding
Messaging platforms could provide a less intrusive method of reaching individuals where some form of check in or safeguarding is needed.
Interaction Updates
Interaction Updates
Keep your audience informed of the status of their interactions with your organisation in real-time with the ability to take actions.
CONVERSATIONAL COMMERCE
Conversational Commerce
Create awareness, upsell and cross-sell services to your audience without leaving the chat conversation.
PHONE NUMBER INTELLIGENCE
Phone Number Intelligence
What's in a phone number? You'd be surprised. Datafon can perform a number of real-time data checks on any mobile phone number from anywhere around the globe - individually or in bulk - helping your organisation to reduce your exposure to risk and fraud.
Leverage mobile network operator data to better enable your organisation to assess a request:
- Is the number valid and currently assigned to a subscriber?
- Is the number considered a "disposable" number?
- Which network was the number originally issued from?
- Has the number been Ported to another network since it was issued?
- Which network is the number currently assigned to?
- Is the number currently active?
- Is the number currently roaming outside of its native country?
Leverage intelligence gathered across social networks to better assess an identity:
- Is the mobile number provided active on popular messaging platforms?
- Do the names used on these messaging platforms contradict the name provided in the request?
Qualification Verification
Datafon enables customers to verify most educational qualifications with institutes in over 195 countries and more than 50,000 institutions.
With Datafon's Qualification Verification service your organisation can:
- Verify the authenticity of an educational institution
- Verify the qualifications and grades achieved by the applicant
- Get a complete view of your candidate, no matter where they graduated from
